As a Fiverr freelancer, you can cancel orders in certain situations where the work cannot be completed or the buyer requests cancellation. Here’s how to cancel an order on Fiverr:
- Log in to your Fiverr account and go to the “Orders” tab in the top menu.
- Find the order you want to cancel and click on it.
- Click the “Resolution Center” button.
- Select a reason for cancellation such as “Mutual Agreement” or “Cancellation Requested by Buyer”.
- Add a message explaining why you canceled the order.
- Click the “Request Cancellation” button.
- Wait for the buyer to accept the cancellation request. If the buyer does not respond within two days, the cancellation will be processed automatically.
Keep in mind that canceling an order can impact your Fiverr rating and reputation, so it’s important to communicate clearly with your buyer and resolve any issues before resorting to cancellation. It’s also important to note that once an order is canceled, the funds will be returned to the buyer’s account balance, not your Fiverr balance, unless you’ve completed parts of the order, in which case you may be eligible for a partial payment.